33bt Privacy Policy – Your Data Is Safe

When you create an account or use the 33bt platform, we collect certain personal information. This is to provide you with a safe, reliable, and personalized experience. We only collect information that is genuinely necessary to deliver our services.

Information Collected at Registration

• Full name and date of birth
• Mobile number and email address
• Residential Address (City & District)
• Preferred payment method details

Information Collected for KYC Verification

• National ID (NID) or passport copy
• Live selfie photo (for identity verification)
• Bank or mobile banking account details

Automatically collected data

When you use the 33bt website or app, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Login times, time spent on site, and pages visited
• Betting History & Transaction Records
• Cookies and session data

33bt uses your information only for legitimate and transparent purposes. We believe every member has the right to know how their data is being used. The table below clearly outlines what information is collected and why.

If you no longer wish to receive promotional messages, you can withdraw your consent at any time through your profile settings or by contacting our support team.

33bt does not sell your personal data or share it with third parties for commercial purposes. However, limited data sharing may be necessary in certain specific circumstances.

Circumstances where data may be shared

• Payment Processor: Payment gateways including bKash, Nagad, and Rocket receive only the information necessary to process transactions.
• KYC partner: Licensed third-party identity verification providers.
• Regulatory Authority: Information shared with AML/CFT regulators as required by law.
• Law Enforcement: In response to a court order or lawful investigation.
• Technology service providers: Cloud hosting and security providers, bound by strict confidentiality agreements.

Cookies and similar technologies are used on the 33bt website and app. Cookies are small data files stored on your device that help improve your browsing experience.

Cookie types and purposes

• Essential Cookies: To maintain login sessions and ensure site security. Without these, the site cannot function properly.
• Functional Cookies: To remember your preferences, such as language and layout settings.
• Analytics cookies: To understand which pages are most visited and improve the quality of our services.
• Security Cookies: To detect fraudulent activity and protect your account.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working. Contact our support team for detailed cookie settings assistance.

We retain your data for as long as necessary to provide our services. Retention periods depend on the type of data and applicable legal requirements.

Data Retention Summary

• Account Information: For the duration of the account and 5 years after closure.
• Transaction Records: Minimum 7 years (as required by financial regulators).
• KYC Documents: Up to 5 years after account closure.
• Logs & security data: 1 to 2 years.
• Marketing Preferences: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Every 33bt member holds important rights over their personal data. We respect those rights and are always ready to help you exercise them.

Your core rights

• Right to access: You may request to know what data we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to restrict processing: In certain cases, you may request that the use of your information be restricted.
• Right to Portability: You can request your data in a portable format.
• Right to Object: You can opt out of marketing communications.

33bt is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age verification is mandatory at the time of registration.

If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be permanently deleted.

33bt applies industry-standard, multi-layered security measures to protect your data. Our security team monitors systems around the clock to detect any unusual activity.

Technical Security Measures

• SSL/TLS Encryption: 256-bit encryption is applied to all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: To protect against server attacks.
• Regular security audits: Regular audits conducted by independent expert teams.
• Data Backup: Automatic backups to multiple secure locations.

In the Event of a Data Breach

In the event of an unexpected data breach, we will notify affected members within 72 hours and take immediate steps to limit any damage. If you notice any suspicious activity on your account, contact our support team right away.

33bt reserves the right to update this Privacy Policy when necessary, whether due to legal changes, new services, or technological developments. We will notify you in advance of any significant changes.

• You will be notified by email or SMS at least 30 days before any significant changes.
• Any changes to this policy will be published on this page with an updated date.
• Continued use of the site after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you have the option to close your account.

To request a previous version of our Privacy Policy, please contact the support team.

For any questions, concerns, or complaints about our Privacy Policy, reach out to us directly. Our Data Protection team will handle your matter with care.

Contact Methods

• Email: support@33bt.bet
• Live Chat: Chat button at the bottom right corner of the website
• Support hours: 7 days a week, 24 hours a day

After a complaint is submitted, we aim to provide an initial response within 48 hours. Complex cases may take up to 30 days to resolve.